FAQ - LUMIX CANDLES

1. What can I do when individual candles are not switched on or off or do not react when I press the remote control?

Have the candles initialized when inserting the battery? This is displayed by a steady light. If there is no steady light unscrew the clip with 1 - 2 rotations and screw again. Check whether the battery in the respective candle was inserted correctly. The positive pole must point towards the candle tip. When switching on and off please press the respective remote control button sufficiently long. Perhaps the distance between the remote control and the candles is too long. Move closer to candles and try again. For reaching all candles you can also carry out a rapid “flick of the wrist”: Move the remote control unit from bottom to top or just “trace” the shape of your Christmas tree with it.

2. What is important for purchasing and using the batteries?

How is the charge status of the batteries in the candles? If the charge status is below approx. 0.9 Volt, the switching signal can no longer be processed. The power consumption of the batteries consists of the operating time plus the standby consumption (candle off, but battery inside). Even when switched off the candles draw minimal current to receive a signal from the remote control. Therefore only insert the batteries when the candles are actually going to be used. Our advice: Always purchase high quality alkaline batteries.

3. Which batteries are required for the candles?

The big Lumix candles are fitted with AA batteries. For the mini series please use AAA batteries.

4. Which batteries are required for the remote control?

For the remote control two AAA batteries are required. In normal operation the battery only needs to be replaced after several years, however, please take care to take the batteries out of the remote control for storage after Christmas, as otherwise there is a risk of leakage. An empty battery is easily detected because the LED of the remote control no longer flashes when it is switched on. 

5. Can rechargeable batteries be used as well?

The candles can in general be operated with rechargeable batteries, but the burn time will strongly depend on the quality of the rechargeable battery. The burn time will normally be shorter than with alkaline batteries!

6. How long will the candles burn?

Basically the following burn times are possible:
Candles with AA batteries: Approx. 20 days if used 4 hours a day
Mini candles with AAA batteries: Approx. 14 days if used 4 hours a day

7. Why are my candles flashing?

The Lumix candles will begin to flash when battery power is too low. This is our automatic battery changing signal.

8. Can I fit the candles with different “screens” and thus change their color?

You can extend your existing candles as you wish by adding any starter set or extension set of the same series and operate it with a remote control unit. If you add a starter set, the additional remote control unit is at the same time a reserve device, because all candles can be switched on and off with one remote control unit.

9. How can I extend my set of candles?

Neither the candle head nor the LEDs themselves can be replaced. The LEDs define the coloring, i.e. no change is possible.

10. How can I connect several sets of candles with one remote control?

You must then re-initialize all candles. Unscrew the clip with 1-2 rotations and screw it again so that the connection to the battery is interrupted and then switch on again with the corresponding remote control unit.

FAQ - LUMIX HIGHLIGHTS

1. What can I do when individual Highlights are not switched on or off or do not react when I press the remote control?

You must then re-initialize all acrylic glass elements! For this purpose open the battery compartment of the Highlights shortly (interrupt battery contact) and close it again. The acrylic glass element should then be switched on. Press the remote control for switching the glass element on and off. Check whether the battery in the respective acrylic glass element was inserted correctly. The battery must be inserted into the battery compartment with the positive end in first. When switching on and off please press the respective remote control button sufficiently long. Perhaps the distance between the remote control and the Highlights is too long. Go perhaps a little bit closer to the acrylic glass elements. For reaching all Highlights you can also carry out a rapid “flick of the wrist”. Move the remote control unit from bottom to top or just “trace” the shape of your Christmas tree with it.

2. What is important for purchasing and using the batteries?

The power consumption of the batteries consists of the time of operation and the stand-by mode (glass element off, but battery inside). Even when switched off the Highlights draw minimal current to receive a signal from the remote control. Therefore only insert the batteries when the acrylic glass elements are actually used. Our advice: Always purchase high quality alkaline batteries.

3. Which batteries are required for the Lumix Highlights?

The Lumix Highlights are fitted with Alkaline AAA batteries (LR03). 

4. Which batteries are required for the remote control?

For the remote control two Alkaline AAA batteries (LR03) are required. In normal operation the battery only needs to be replaced after several years, however, please take care to take the batteries out of the remote control for storage after Christmas, as otherwise there is a risk of leakage. An empty battery is easily detected because the LED of the remote control no longer flashes when it is switched on.

5. Can rechargeable batteries be used as well?

The candles can in general be operated with rechargeable batteries, but the burn time will strongly depend on the quality of the rechargeable battery. The burn time will normally be shorter than with alkaline batteries!

6. How long will the Lumix Highlights burn?

The burn performance is shortened by the standby-function which is required for receiving the switching signal. Therefore only insert the batteries into the Highlights before fixing them. If the acrylic glass elements are in use for 4 h per day, their burn performance will be approximately 20 days.

7. Why are my Highlights flashing?

The Lumix Highlights start to flash when battery power is too low. If the battery charge status drops below a defined level, the remote control unit will no longer receive any signal and the Highlights start to flash. This is our automatic battery changing signal.

8. Can I fit the elements with different acrylic glass ornaments and thus change the motifs?

Neither the motif nor the LED itself can be replaced. 

9. How can I extend my Highlights?

You can extend the Lumix Highlights as you wish with all Lumix (IR) Christmas candles or by adding additional Highlights and operate them with a remote control unit. If you add a starter set, the additional remote control unit is at the same time a reserve device, because all candles and Highlights can be switched on and off with the remote control unit.

10. Must I buy a remote control unit for my Highlights?

If you already possess Lumix products as of version IR 1.1 you can use your existing remote control unit for the Lumix Highlights. In case you do not yet have a Lumix remote control, you must purchase it additionally, because the Highlights can only be operated with this remote control unit.

11. How can I connect several sets of candles with one remote control?

You must then re-initialize all acrylic glass elements. Open the battery compartment shortly and close it again, so that the contact to the battery was interrupted and afterwards switch off and on again using the required channel (A, B or C) of the remote control unit 

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